Bpo Freshers for Wipro
Wipro Infotech Ltd, Bangalore 0 - 1 Yrs
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Handaling first-level escalation calls/ maills from customer and escalate to floor supervisor if required.
Answaring Customer calls on tollfree(in English/Hindi apart from their native regional languages)
Responding to Customer emails in business frindly manager
Ability to handle novice customers in guiding them with the TS steps leading to issue resolution
Ability to handle irate customers and provide them with the appropriate resolution
Ability to empathize with the customer during escalation on out of SLA issues
Ability to set the right expectations with the customers about the status of tha call
Good anderstanding of hardware (deskyop, laptop, printers and other peripherals), OS and applications relared issues.
willing to work in 24/7 operations and be willing to stretch on any adhoc situations.
completion of the preliminary MCP certification within first 6 months and MCSE by first year(or another domain specialization of choice)