Tech Support for Hewlett Packard
Hewlett Packard India Pvt Ltd (HP), Bangalore 0 - 1 Yrs
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Provide support to HP end users on their mobile and desktop platforms. Support consists of high level expertise on standard software application packages and the environments and platforms in which the business operate (desktops, laptops, PC-COE, remote access, messaging, etc.). In-depth knowledge of technical skills in hardware, MS Operating Systems, Network, Remote Connectivity and process knowledge to ensure quality in all of the Global Service Desk businesses, infrastructure support, and documentation. Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician. Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction. Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation. Assist team with other duties required to maintain the call center operates smoothly.
Frequently determines methods and procedures for new assignments. May supervise the activities of other non-exempt employees.
Close to be graduated from a Computer Science/ Systems Engineers career or graduated within 12 months
