The survey pointed to cost as a prime motivator for their adoption to OSS. Other factors for OSS adoption included protection against single-vendor lock-in, fast time to market and the avoidance of complex procurement rules and procedures.
However, Gartner said lack of formal policies could endanger companies to intellectual-property violations and quoted policy governance as the main barrier to OSS adoption. Gartner also said the variety of license types and forms for open-source software could make understating when and where OSS might fit in a frustrating process.
In terms of the business processes for which open-source software is being used, customer service headed Gartner`s list, although enterprise integration, finance and administration and business analytics also showed strongly.
Source:
http://www.cxotoday.com/India/News/Open_Source_Races_Away/551-95822-908.html
