Career Expertise
IT / Software / Internet / ITES
Business Analysis, Product Management, Customer Support
Work Experience
Sep 2007 - Present
Adjunct Faculty
EDUCATIONAL INSTITUTE
Mumbai, MH, India
I am a Lecturer in A credited colleges and Business schools for PG ,UG and high impact courses in Mumbai . As I am an visiting faculty, at present I am serving 6 colleges on a 7 day run .
EDUCATIONAL INSTITUTE
Mumbai, MH, India
I am a Lecturer in A credited colleges and Business schools for PG ,UG and high impact courses in Mumbai . As I am an visiting faculty, at present I am serving 6 colleges on a 7 day run .
Apr 2007 - Present
CEO & FOUNDER - ENTREPRENEUR
OPEN WINDOW
Mumbai, MH, India
I have very strongly positioned my organisation for the smaller business sectors in the last few months .I handle the overall acceleration of the growth of the organisation .In my recent tenure I have clinched two major IT clients with high revenue valuation to do a complete end-to-end solutions for their IT , Operations delivery.This is to follow ....
OPEN WINDOW
Mumbai, MH, India
I have very strongly positioned my organisation for the smaller business sectors in the last few months .I handle the overall acceleration of the growth of the organisation .In my recent tenure I have clinched two major IT clients with high revenue valuation to do a complete end-to-end solutions for their IT , Operations delivery.This is to follow ....
Feb 2006 - Apr 2007
Head - Account Delivery Manager & Scope Consul
HewlettPackard India Pvt Ltd (HP)
Chennai, TN, India
This role includes set-up & head sites for international processes which are End-to-end solutions from the outsourcing pre-requisites, production/staff management, taking responsibility for meeting daily SLA targets, training, quality measurements, collation and analysis of management information and delivery of performance targets & entails building and developing the functional team.
HewlettPackard India Pvt Ltd (HP)
Chennai, TN, India
This role includes set-up & head sites for international processes which are End-to-end solutions from the outsourcing pre-requisites, production/staff management, taking responsibility for meeting daily SLA targets, training, quality measurements, collation and analysis of management information and delivery of performance targets & entails building and developing the functional team.
Dec 2004 - Jan 2006
Senior Manager
Wipro BPO Services Ltd
Mumbai, MH, India
This role includes End-to-end solutions from the outsourcing pre-requisites, production/staff management, taking responsibility for meeting daily SLA targets, training, quality measurements, collation and analysis of management information and delivery of performance targets & entails building and developing the functional team.
Wipro BPO Services Ltd
Mumbai, MH, India
This role includes End-to-end solutions from the outsourcing pre-requisites, production/staff management, taking responsibility for meeting daily SLA targets, training, quality measurements, collation and analysis of management information and delivery of performance targets & entails building and developing the functional team.
Sep 2002 - Oct 2004
Head- Operations & Delivery & Consultant
Netwisers Inc
Delhi, DL, India
BASED OUT OF PHILIPPINES This role includes setting up the business needs/study from the scratch to understand outsourcing model, production/staff management, taking responsibility for meeting daily SLA targets, training, quality measurements, collation and analysis of management information and delivery of performance targets & entails building and developing the functional team. The business Development team was my creation for introducing retailing & mortgage processes I spearheaded the transition of all the processes to these sites.
Netwisers Inc
Delhi, DL, India
BASED OUT OF PHILIPPINES This role includes setting up the business needs/study from the scratch to understand outsourcing model, production/staff management, taking responsibility for meeting daily SLA targets, training, quality measurements, collation and analysis of management information and delivery of performance targets & entails building and developing the functional team. The business Development team was my creation for introducing retailing & mortgage processes I spearheaded the transition of all the processes to these sites.
Jan 1998 - Sep 2002
AGM Marketing Service Operations
KOSHIKA TELECOM LTD-GROUP USHA
Delhi, DL, India
This role entails setting up the MARKETING & Customer service operations from the beginning of business till competition challenges. Build teams & ensure delivery models to interface & induce profitability managements.
KOSHIKA TELECOM LTD-GROUP USHA
Delhi, DL, India
This role entails setting up the MARKETING & Customer service operations from the beginning of business till competition challenges. Build teams & ensure delivery models to interface & induce profitability managements.
Sep 1992 - Dec 1997
Retail sales operations Customer SupportAsst.Manag
UNITED COLORS OF BENNETTON
Delhi, DL, India
This job entails of setting-up of franchisees nationally & be a ‘Brand ambassador’ to the retail giant. It looked into the operational activities on a day-to-day business through training, merchandising, brand building methodology, Sales & customer acquisition analysis, distribution management etc.
UNITED COLORS OF BENNETTON
Delhi, DL, India
This job entails of setting-up of franchisees nationally & be a ‘Brand ambassador’ to the retail giant. It looked into the operational activities on a day-to-day business through training, merchandising, brand building methodology, Sales & customer acquisition analysis, distribution management etc.
Education
2005 - 2006
Operations Management, Welingkars Institute of Management studies & research
, MH
, MH
2004 - 2005
PROJECT MANAGEMENT, INDIAN INSTITUTE OF TECHNOLOGY
, DL
, DL
1996 - 1998
PGHRM, NMIMS
, MH
, MH
1995 - 1997
MMM, Pondicherry University
, TN
, TN
1993 - 1994
PG Diploma, Bhartiya Vidya Bhawan ( an affiliate of SPJIMR)
, DL
, DL
1990 - 1992
BA, University Of Delhi
Delhi, DL
Delhi, DL
1990 - 1992
BBM, Anna Instt Of Management
Chennai, TN
Chennai, TN
1988 - 1990
COMMERCE, SARDAR PATEL VIDYALAYA (10 2)
, DL
, DL
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